- Terms & Conditions
Terms & Conditions
Ordering your wedding stationery with us is very simple and hassle free. Simply choose the design you want, the colour you require and any embellishments you need. Fill in the handy boxes with your wedding details. Add the quantity you would like, the card and envelope type you love best, and add to your basket. We then work our magic to create your custom wedding stationery! We send you a proof via email to show you exactly what your order will look like. Carefully review and if there are any errors please let us know. We can make up to 3 minor revisions for you, free of charge. Once you are happy with your stationery and give approval to us via email, we start printing, cutting and preparing your wedding stationery for you! We will keep you up to date on the progress of your order so you know when to expect delivery.
Our stationery is produced to the highest standards and thoroughly quality assured prior to dispatch. As our stationery is handmade, small variations may occur. Should you have a complaint about the quality, the items in question must be sent back to us at your expense. We will review the items in question to determine the cause of the issue. If you do not inform us of any issues within 24 hours of receiving the goods, we cannot accept responsibility. We cannot accept responsibility for goods damaged in transit. On Silver Pond cannot be held responsible for print errors that have been accepted on approved proofs. A discreet promotional logo will be printed on all stationery items.
The best way to see the quality of the wedding stationery that we offer is to order a sample pack from us. This will you a great idea of the quality products we offer. If you proceed to order after you receive your sample pack, we will refund your money from the sample pack when your order has shipped.
We supply you with a digital proof via email of your wedding stationery design for approval. Once approval has been given by you, we proceed with creating your wedding stationery order! We allow up to 3 minor revisions to be made on your digital proof free of charge. If the revisions exceed this we will advise you in advance of any additional charges that may occur. We then advise you of when you can expect delivery, it’s that simple!
It is SO important that you carefully read every element of the text you supply us for your wedding stationery. Once final approval has been given by you we will start into production of your wedding stationery order. At this stage, it will be too late to adjust and would result in having to re-order – by carefully proof reading before approval you can avoid any potential stress!
From the date of final approval by you, please allow up to 10 working days for your order to be complete. We will advise you of lead times should they vary during busy periods, and will keep you up to date on the progress of your order.
We allow up to 3 minor revisions to be made on your digital proof free of charge. If the revisions exceed this we will advise you in advance of any additional charges that may occur.
If the coulour you are looking for is not shown above, simply visit the webpage below, find the colour you want and just fill in the HEX code (eg. #000000) in the Alternate Colour field above.